Members 
Approve 
Pages 
Galleries 
Bulk Emailer
Events 
Products 
GuestsHelp Page
Having a problem with your site? The help page is design to answer the most common questions asked.
Rich - This page may be better placed on the VAM site with an iframe widow to it. This way we can add changes to it to help lessen the tech support load.
To view Video Tutorials on how to opperate this site, please login to the VAM Software website.
- What are the meanings or functions for the tool icon buttons?
- Why am I having trouble loading my images?
- Why are some of my email being sent back when I send out bulk mail to members?
- Can I upload PDF, MP3, or MP4 files?
- Can I rearrange the order of the sites navigational bar?
- Why is my website slow?
- Can I have a custom feature added to my site?
- Can I make another site with my program?
- How secure is my website?
1) Q ~ What are the meanings or functions for the tool icon buttons?
Throughout the administration part of the site, "the back end", you'll see these tool buttons to help you manage the content of your site. This section is like a dictionary to help you understand the function of these tools.
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Edit: clicking on one of these will allow you to edit the information for the item associated with this tool. |
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View: clicking on one of these will allow you to view the information for the item associated with this tool from the front part of the site. |
 Activated and  Deactivated:
are like an on & off switch. When the button is green the
item associated with this button is visible on the front end of the site,
and if the gray button is
showing that item has become invisible. Clicking on one of these turns
the item off and on. |
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Delete: clicking on one of these will delete
the item associated with this tool. (WARNING: once an item is deleted it cannot be undone) |
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Approve: clicking on one of these will give or show approval for the item associated with this tool. |
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Disapprove: clicking on one of these will give or show disapproval for the item associated with this tool. |
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Email: right now this button is only found in the "Posted Events" section. Clicking on one of these will take you to a form for bulk emailing the event associated with this tool. |
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Update: clicking on one of these will allow you to update the information for the item associated with this tool. |
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Download: clicking on one of these will download the information for the item associated with this tool. |
2) Q ~ Why am I having trouble loading my images?
Most hosting companies will only allow certain images onto their servers. We recommend that you use these guidelines when uploading.
- Only use jpg, jpeg, png, gif image formats
- Make sure all images are 2 megabytes, (2000 x 2000 pixels), or smaller.
- Keep file name simple and short, (like: baby-photo.jpg).
- Make sure there are no spaces, commas, apostrophes or symbols, (most servers will not accept those in a file name). Only use letters, (abc), numbers, (123), dashes or underscore, ( - _ ).
- baby-photo.jpg
- OilPainting-TexasHillCountry-2012.jpg
- family_trip_new_york-013.png
Good Names:
- babys first tooth.jpg (spaces)
- large24x36_oil-painting-on-wood-panel-in-the-Texas-Hill-Country-june-21-2012-00042.jpg (too long)
- Bob's_trip_to_NewYork,_paris,_&_Rome_22/04/2009.png (' , & / not allowed)
Bad Names:
Argument: But Facebook let's me upload any size and file name I want.
Answer: Facebook and other large social sites don't use hosting companies, so they made their servers accept a wider range of image sizes and names. Most hosting companies have to set limits. These limits will vary from company to company.
BACK TO TOP3) Q ~ Why are some of my email being sent back when I send out bulk mail to members?
There are different reasons for email being sent back to you as undeliverable. The email it self will tell you why it was sent back, but the words being used are not always easy to understand.
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Undeliverable Reasons:
- The email address was entered wrong in the profile.
- The owner got a new email address and didn't update their profile.
- You sent out more email than what your hosting company allows.
- You have been marked as a spammer.
Solutions:
If a member's email continues to get sent back to you, contact them and ask them to update
their email address. If it is an email from the Guest List then you can call them and ask if they
what to remain on your list, or you can just delete them.
If you are sending out email to 200-250 members at a time, you may be in violation of your hosting companies email policy. Most hosts have a limit to how much you can send out an hour and how much you can send out in a day. 200-250 per hour and up to 2,000 a day is a typical industry limit.
If you are getting back all the mail you sent out then you may have been labeled a spammer by your hosting company. You will need to contact them right-a-way. Let them know that you only send out to members and guest that wanted to be on your list, and also let them know that every email sent to a guest has an opt-out link at the bottom of the message.
BACK TO TOP4) Q ~ Can I upload PDF files?
Yes you can. Click on the admin navigational link "Media". There you can create media galleries just like an image gallery, but with the ability to upload PDF, video, and audio files.
These file types have been successfully uploaded and downloaded using this program.
- Video Files: mp4, mpg, mov, wmv, avi
- Audio Files: mp3, wav
- Text Files: pdf, txt, Word doc
- Image Files: png
NOTE: If file names are too long or contain forbidden characters, files may not upload or play. There may also be a need for a browser plugin to play files.
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The navigational bar is a group of links at the top of every page on the front end of your site. Visitors use them to navigate your pages.
At this time, it's only safe for a website professional to change the order of these links. For a small fee VAM Software can do that for you.
- Your internet provider, (AT&T, Verizon, Time Warner, etc.), could be slow..
- Your modem/router could be having some problems.
- The hosting company that your site is with may have slow server issues.
Yes, for an extra fee we can add a custom feature to your site.
Please contact us
with details of the feature you want to add, and we will send you back a
quote.
If you need a custom feature, and we think others might like that same feature, We will add that addition at a discount.
Your web site program is licensed to you indefinitely as long as you do not change your domain name or violate the terms of the license agreement. You can only have one website per license, so if you want another website with our program you'll have to purchase another license.
If you need to change the domain name of your site, you'll need to contact us. For a small fee we will change your information in our files. Please go to the VAM Software site to learn more about this topic.
9) Q ~ How secure is my website?
There are all sorts of evil programs out there trying to do harm to your website. The security of your site depends on three groups doing their jobs correctly, the website designer, the hosting provider, and you the site owner.
- As the builders, we have added many security measures to keep your site safe from attacks.
- Most likely the hosting company that your site is with also has provided security.
- You, the site owner, will need to protect yourself by creating strong passwords for you and your administrators.
Don't make it easy for hackers by using a weak password. This site is able to handle a wide range a of characters, so your password could look something like this: 8*Ux)o(xU*8
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